Privacy Policy

Summary of Key Points

1. Who We Are

TorontoTreeServices.ca is a referral and lead generation platform based in Toronto, Ontario, Canada. We connect homeowners and property owners with independent, third-party tree care professionals. We do not employ arborists, perform tree work, or provide tree care services ourselves. When you submit an inquiry through our website, we may pass your contact details to an independent service provider who can follow up with you directly.

2. Information We Collect

Information You Provide

When you submit a request through our contact form, we may collect:

• Your name
• Phone number
• Email address
• Property address or general location
• Details about your tree service needs

We collect only the information reasonably necessary to process and forward your inquiry.

Information Collected Automatically

When you visit our website, certain technical data may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on the site
• Referring website or source
• General geographic location based on IP address

Cookies and Analytics

We may use cookies and analytics tools to understand how visitors use our website and to improve performance and functionality. You may disable cookies through your browser settings, although some features of the website may not function as intended.

3. How We Use Your Information

We may use your information for the following purposes only:

• To forward your inquiry to one or more independent third-party tree care professionals
• To respond to your message or follow up on your request
• To improve our website, content, and user experience
• To ensure website security and help prevent misuse or fraud
• To comply with applicable legal requirements

We do not use your information for automated decision-making or profiling.

4. Sharing Your Information With Service Providers

When you submit an inquiry through our contact form, we may share the details you provide with one or more independent third-party tree care professionals so they can contact you directly regarding your request.

Any services, agreements, pricing, scheduling, or work performed following that referral are strictly between you and the independent service provider. TorontoTreeServices.ca is not a party to that agreement and is not responsible for the actions or conduct of any provider.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. PIPEDA Compliance

TorontoTreeServices.ca aims to operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws. We collect, use, and disclose personal information only with your knowledge and consent or as otherwise permitted or required by law, and only for the purposes described in this policy.

Our basis for handling your information may include:

• Your consent when submitting a contact form
• Taking steps at your request to connect you with a service provider
• Reasonable business purposes related to operating and securing the platform
• Compliance with applicable legal obligations

You may withdraw your consent at any time by contacting us at co*****@*****************es.ca. Withdrawal of consent will not affect processing already carried out lawfully before the request was made.

6. Canadian Anti-Spam Law (CASL)

If we send you commercial electronic messages such as follow-up emails or promotional content, we will do so only in accordance with Canada’s Anti-Spam Legislation (CASL). Where required, such messages will include a clear way to unsubscribe.

7. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this policy or as required by applicable law. When information is no longer needed, we will delete or anonymize it where reasonably practicable.

8. Information Security

We implement reasonable technical and organizational safeguards designed to protect your personal information from unauthorized access, use, disclosure, or loss. However, no online system or internet transmission is completely secure.

If a breach occurs and applicable law requires notification, we will take the steps required by law.

9. Children’s Privacy

This website is intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where appropriate
• Withdraw your consent to our use of your information, subject to legal and operational limits
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at co*****@*****************es.ca. We will respond within a reasonable timeframe.

11. Do-Not-Track Signals

Our website does not currently respond to Do-Not-Track (DNT) browser signals due to the absence of a universally accepted standard. If that changes, we will update this policy accordingly.

12. External Links

This website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external site you visit.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

• Email: co*****@*****************es.ca
• Website: torontotreeservices.ca/contact
• Location: Toronto, Ontario, Canada

You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you have concerns about how your information is being handled.